VoIP Terminations and Co-Location for Hosting
Voice over IP Termination provides your phones systems with the required connectivity to the telephone network for making and receiving long distance and local calls. The Provider can be physically located anywhere and your phone systems will connect to the VoIP Provider through the Internet. One of the most attractive advantages of VoIP is the pricing. The VoIP Termination Provider will not deal with your bandwidth requirements for the voice calls. It is important to make sure that your calls will have sufficient bandwidth. Also, if the calls have to travel considerably through the Internet, the delay can cause degradation of the voice quality. There is a new trend emerging where Bonded T1 and VoIP Terminations are provided by ISP (Internet Service Provider). This option is attractive because it eliminates both bandwidth and lag provided your ISP has the required capacity and termination facilities. IP-PBX like Asterisk is ideally suited to this emerging trend as it can accommodate conventional TDM phone systems as well as VoIP.
Co-Location and Hosted infrastructures have dramatically changed the way we look at IT hardware. Slowly but surely, they are coming to Call Centers. Hosted service is available for both PBX and Call Centers now. If VoIP voice quality was not an issue, hosting will be highly popular. This is especially a good idea if the agents were all working from home or if it is an IVR service. It will be wise to locate a hosting service in the same backbone as large ISPs and Telco. Places like 60 Hudson NY and One Wilshire LA are some of the world's most interconnected co-location facilities.